Privacy Policy

Effective July 31, 2026

MASIVE LLC respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected through the MASIVE website, booking forms, communications, and services, and how that information may be used and disclosed.

Information We Collect

We may collect information that you voluntarily provide, including your name, email address, telephone number, booking details, messages, service preferences, general location or travel information, and other information submitted through a form or communication.

Payment information may be collected and processed directly by third-party payment processors. MASIVE may receive transaction details such as payment status, amount, and date.

The website and its service providers may also automatically collect technical information, including IP address, browser and device information, pages viewed, approximate location, referring pages, cookies, and website activity.

Please avoid submitting medical records, government identification numbers, financial account details, or other highly sensitive information unless MASIVE has specifically requested it through an appropriate secure method.

How We Use Information

Information may be used to:

review and respond to service requests;
communicate with clients;
schedule, provide, and manage services;
process or verify payments;
maintain business and transaction records;
operate, secure, and improve the website;
prevent misuse, fraud, or safety concerns; and
comply with legal obligations.

How Information May Be Disclosed

MASIVE does not sell personal information for monetary compensation.

Information may be disclosed to service providers that assist with website hosting, bookings, payments, communications, analytics, security, and related business operations. These may include Wix and payment-processing providers.

Information may also be disclosed when reasonably necessary to comply with law, respond to legal process, protect rights or safety, investigate misuse, or complete a business reorganization or transfer.

Cookies and Website Analytics

The website may use essential cookies and similar technologies needed for security, functionality, bookings, and account access. Optional cookies or analytics tools may also be used to understand website activity and improve the visitor experience.

Visitors may manage available cookie preferences through the website’s cookie controls or their browser settings. Where available, the Do Not Sell or Share My Personal Information link may also be used.

Data Retention and Security

Information is retained only for as long as reasonably necessary for the purposes described in this policy, including service administration, recordkeeping, dispute resolution, safety, and legal compliance.

MASIVE and its service providers use reasonable administrative, technical, and organizational safeguards. However, no internet transmission or storage system can be guaranteed completely secure.

Your Choices

You may contact MASIVE to request access to, correction of, or deletion of personal information associated with you. Certain information may need to be retained when required for legal, financial, security, or legitimate business purposes.

Marketing communications may be discontinued by using the unsubscribe option provided or by contacting MASIVE directly.

Children’s Privacy

MASIVE services and booking requests are intended for individuals 18 years of age or older unless another arrangement has been expressly approved in writing with a parent or legal guardian. MASIVE does not knowingly collect personal information directly from children through the website.

External Services and Links

The website may contain links to external websites or services. MASIVE is not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

This Privacy Policy may be updated periodically. The effective date at the top of the page will be revised when material changes are made.

Contact MASIVE

Questions or privacy requests may be sent to:

MASIVE LLC
Richmond, Virginia
Email: masive@masiveco.com
Phone: (804) 925-3467