MASIVE
Terms & Conditions
MASIVE TERMS & CONDITIONS
Effective Date: August 6, 2026
Last Updated: August 6, 2026
These Terms & Conditions explain how requests, bookings, payments, and services with MASIVE LLC work.
Throughout these Terms, “MASIVE,” “we,” “us,” and “our” mean MASIVE LLC. “Client” means the person requesting, purchasing, or receiving a MASIVE service. “Participant” means any guest or other person included in an approved session.
Submitting a request gives MASIVE permission to review the details and determine whether the request is a good fit. A request is not a confirmed booking until MASIVE has reviewed and accepted it, the service details have been agreed upon, the applicable Terms have been accepted, and any required payment has been received.
1. What MASIVE Provides
MASIVE is a companion and ally service built around calm, respectful presence and real human connection.
Depending on the request, a session may include conversation, quiet company, a public outing, a social setting, an approved private setting, travel, extended availability, or a virtual conversation by phone or video.
Every experience is different. MASIVE does not follow a script or promise a particular emotional or personal outcome. The goal is to provide the agreed presence while respecting the client, the setting, and the moment.
MASIVE does not provide therapy, counseling, medical care, caregiving, crisis intervention, legal or financial advice, security or bodyguard services, dating or escort services, or sexual services.
Awareness of the surroundings may naturally be part of how MASIVE approaches a setting. That does not make MASIVE a security service and does not create an obligation to physically intervene, restrain another person, protect property, or guarantee anyone’s safety.
Clients remain responsible for their own decisions, conduct, health, transportation, belongings, and personal choices.
2. Adults Only
MASIVE services are available only to adults age 18 or older.
Every client and participant included in a request must be at least 18 years old.
MASIVE does not accept bookings involving minors. There is no parent or guardian exception.
MASIVE may request reasonable identification when necessary to confirm a person’s age or identity.
Information submitted with a request must be accurate. MASIVE may decline or end a request when important information is false, misleading, incomplete, or materially different from the actual circumstances.
3. Requests and Booking Approval
Every request is reviewed individually.
MASIVE may ask for a brief conversation by phone, video, email, or text before accepting a request. This helps us understand what the client is looking for, where the session would take place, who will be involved, how long it may last, and whether MASIVE is the right fit.
Submitting a preferred date or time does not guarantee availability or reserve that time.
MASIVE may accept a request, decline it, suggest another time or setting, or ask for additional information before making a decision.
Before a booking is confirmed, the important details will be reviewed. These may include the service, date, start time, expected duration, location, price, known expenses, payment requirements, and any special arrangements.
If the request changes significantly after confirmation, MASIVE may need to review it again. A change in location, participants, duration, travel, timing, or expectations may also affect the price or require a separate agreement.
Approval of one session does not guarantee approval of future requests.
4. Locations and Participants
MASIVE sessions may take place in public settings, social settings, approved private residences or other private locations, virtual settings, and approved travel situations.
Private-location requests must be approved in advance.
The client is responsible for having permission to use the proposed location and, where applicable, permission to invite MASIVE onto the property.
Clients should disclose anything that could materially change the nature of the session or affect reasonable participation. This may include additional people, animals, accessibility concerns, known surveillance systems, unusual property conditions, or other circumstances that MASIVE should reasonably know before arriving.
All expected participants should be disclosed before the session is confirmed.
The client is responsible for the conduct of guests or participants connected with the request.
If the location, participants, or circumstances are substantially different from what was agreed upon, MASIVE may change the meeting location, pause the session, or decline to continue.
5. Respect and Personal Boundaries
MASIVE is built around mutual respect.
MASIVE sessions are non-romantic and non-sexual. Payment is for the agreed companion and ally service only.
Repeated sessions, personal conversation, familiarity, shared experiences, or friendly interaction do not create an expectation of dating, intimacy, physical affection, or a personal relationship.
Harassment, threats, intimidation, unwanted physical contact, sexual or explicit requests, abusive conduct, coercion, illegal activity, or pressure to provide something outside the agreed service are not acceptable.
A simple mutually comfortable greeting or ordinary incidental contact does not change the nature of the service.
MASIVE may pause or end a session when personal or service boundaries are not respected.
6. Safety and the Right to Leave
MASIVE may refuse to begin or may leave a session when the circumstances reasonably appear unsafe, threatening, seriously inappropriate, or materially different from what was disclosed.
This may include violence, threats, severe impairment, illegal activity, dangerous behavior, serious harassment, undisclosed dangerous conditions, or another situation that makes continuing unreasonable.
MASIVE is not required to remain in a location to debate a decision to leave when immediate departure is reasonably necessary.
If appropriate, MASIVE may contact emergency services, venue personnel, property management, transportation providers, law enforcement, an emergency contact, or another reasonable resource.
Taking reasonable action during an emergency does not change MASIVE into a medical, caregiving, security, supervisory, or emergency-response service.
MASIVE is not contractually required to use physical force, restrain another person, place itself between individuals, protect property, or physically intervene on someone’s behalf.
7. Transportation and Travel
Transportation is not automatically included in a MASIVE session.
Unless specifically approved beforehand, clients are responsible for arranging their own transportation.
Travel presence generally means MASIVE accompanies the client during travel or transportation that has been separately arranged.
Long-distance travel, overnight availability, multi-day requests, unusual hours, and extended periods of reserved time require additional review.
A separate written agreement may be required for these requests. That agreement may address transportation, lodging, separate sleeping arrangements, meals, tickets, travel expenses, service hours, rest time, deposits, cancellations, schedule changes, and return travel.
MASIVE may decline a travel or extended request even when standard sessions have previously been provided to the client.
8. Services Outside Virginia
MASIVE LLC is based in Richmond, Virginia, but an approved request may take place elsewhere.
A request outside Virginia may require additional review before it can be accepted. This may include reviewing local rules, business requirements, insurance, transportation, travel arrangements, or other requirements connected with the location.
An out-of-state or international request may require a separate written agreement.
MASIVE will not knowingly provide a service where the requested activity would be unlawful or would require a professional license or authorization that MASIVE does not hold.
9. Pricing and Payment
Prices displayed on the MASIVE website are base rates unless otherwise stated.
The final cost may depend on the service, duration, location, timing, travel, extended availability, and other requirements connected with the request.
Any known additional service costs will be discussed before final confirmation whenever reasonably possible.
Unless otherwise agreed in writing, payment is due before the scheduled session begins.
A date or time is not fully reserved until the request has been approved, the Terms have been accepted, and any required payment has been received.
Additional time is never automatic. If both MASIVE and the client agree to extend a session, additional charges may apply.
MASIVE may decline an extension even when the client is willing to pay for additional time.
10. Personal and Third-Party Expenses
Clients are responsible for their own personal purchases and expenses.
When MASIVE must pay an expense in order to participate in an approved request, the client may be responsible for that expense.
Examples may include parking, tolls, tickets, admission, transportation, lodging, meals required by a travel arrangement, or venue fees.
These costs are not included in the service price unless MASIVE specifically says that they are.
Whenever reasonably possible, expected expenses will be discussed before confirmation.
If MASIVE has already committed money toward an approved nonrefundable expense for a client’s request, that expense may remain the client’s responsibility even if the client later cancels.
11. Cancellations and Rescheduling
A standard session may be cancelled or rescheduled at least 24 hours before its scheduled start time.
When a cancellation is made at least 24 hours in advance, the client may choose either:
a refund of the service fee paid directly to MASIVE, excluding approved nonrefundable expenses, or
one opportunity to apply the payment to a rescheduled session.
A payment may normally be transferred to a new date only once unless MASIVE agrees otherwise.
Cancellations made less than 24 hours before the scheduled start time are nonrefundable because that time has already been reserved.
Travel-related bookings, extended availability, tickets, lodging, and other arrangements may have different cancellation requirements when stated in a separate agreement.
No-Shows
Unless another arrangement has been made, a client who has not arrived, joined a virtual session, or contacted MASIVE within 15 minutes after the scheduled start time may be considered a no-show.
No-shows are nonrefundable.
Client Lateness
When a client arrives late, the session will normally still end at the originally scheduled time.
MASIVE may extend the session when availability allows, but an extension is not guaranteed.
MASIVE Lateness
If MASIVE causes a significant delay, reasonable efforts will be made to provide the full amount of purchased service time.
If that is not possible, MASIVE will provide appropriate replacement time, a service credit, rescheduling, or a proportional refund for service time that was not provided.
12. Cancellation or Early Ending by MASIVE
MASIVE may cancel or postpone a session because of illness, emergency, severe weather, transportation problems, venue closure, unsafe conditions, or another circumstance that prevents the service from reasonably being provided.
If MASIVE cancels before the session for a reason that was not caused by the client, the client may choose a refund of the service fees paid directly to MASIVE or rescheduling.
If MASIVE ends a session early for a reason not caused by the client, the unused portion will normally be handled through replacement time, a credit, rescheduling, or a proportional refund.
Different rules apply when the session ends because of client or participant misconduct, serious nondisclosure, threats, harassment, illegal activity, unwanted contact, serious impairment, property damage, or another substantial boundary or safety violation.
In those situations, time already provided is nonrefundable, and the remaining reserved time may also be nonrefundable where permitted by law.
13. Health, Accessibility, and Emergencies
MASIVE wants to understand reasonable accessibility needs that may affect participation in a requested session.
Clients should disclose only information that is reasonably relevant to planning the service.
MASIVE does not provide medical treatment, medication management, medical monitoring, personal care, caregiving, crisis intervention, custody, guardianship, intoxication monitoring, or ongoing supervision.
MASIVE is not an emergency service.
Anyone experiencing an immediate emergency should contact 911 or the appropriate local emergency provider.
If MASIVE reasonably believes there is an immediate emergency, MASIVE may contact an appropriate emergency or safety resource.
Doing so does not create an ongoing responsibility to supervise, transport, monitor, care for, or protect the client.
14. Privacy, Photography, and Recording
MASIVE respects the private nature of client requests and will use reasonable care when handling information connected with a session.
MASIVE does not provide the legally privileged confidentiality that may exist between a person and certain licensed professionals such as an attorney, physician, or therapist.
Information may be shared when reasonably necessary to process a booking or payment, operate the service, address an immediate safety concern, comply with the law, or when the client authorizes the disclosure.
MASIVE’s separate Privacy Policy explains how information collected through the website, booking forms, communications, payments, analytics, and other systems is handled.
Private MASIVE sessions should not be intentionally photographed, recorded, livestreamed, published, or distributed by either side without advance permission, except where the law requires otherwise or where such a restriction cannot legally be enforced.
Known private surveillance that may capture a session should be disclosed before the session whenever reasonably possible.
MASIVE cannot control public cameras, venue security systems, incidental photography, or the conduct of unrelated third parties.
Nonpublic contact information, private location details, and private session material should not be publicly shared without permission.
15. Third Parties and Personal Property
MASIVE may sometimes participate in a session at a restaurant, hotel, venue, event space, transportation service, or another business that MASIVE does not own or control.
Those businesses have their own policies and operations.
MASIVE is not responsible for a third party’s prices, rules, closures, delays, refusal of entry, service failures, property conditions, or conduct except where applicable law provides otherwise.
Clients remain responsible for following the rules of locations and services involved in their request.
Clients are also responsible for keeping track of their personal belongings.
MASIVE is not responsible for property lost, stolen, or damaged by another person or because belongings were left unattended.
Nothing in these Terms removes responsibility for damage directly caused by MASIVE when responsibility cannot legally be excluded.
16. Financial and Personal Matters
MASIVE does not manage a client’s money or financial accounts.
MASIVE will not hold substantial money or valuables for safekeeping, use a client’s banking credentials, sign legal documents for a client, accept power of attorney, guarantee debts, or make legal, medical, or financial decisions on the client’s behalf.
A small incidental purchase directly related to an approved session may be handled when it has been discussed and agreed upon.
MASIVE may decline unusual financial requests, personal favors, or activities that fall outside the agreed companion and ally service.
17. Events Outside Anyone’s Control
Sometimes plans change because of circumstances nobody reasonably controls.
Examples include severe weather, natural disasters, major transportation shutdowns, government action, public emergencies, widespread outages, venue closures, or serious unexpected illness.
When one of these situations prevents MASIVE from providing the service, MASIVE will offer reasonable rescheduling or return the applicable unearned service fee.
Third-party expenses remain subject to the refund rules of the business that charged them.
18. Responsibility and Liability
MASIVE will provide confirmed services in good faith and with reasonable care.
However, MASIVE cannot control the decisions of clients, participants, strangers, venues, transportation providers, or other third parties, and MASIVE cannot guarantee that every setting or experience will unfold as expected.
To the fullest extent permitted by applicable law, MASIVE is not responsible for indirect, special, incidental, exemplary, or consequential economic losses arising from circumstances outside MASIVE’s reasonable control.
For a direct economic claim based only on MASIVE’s failure to provide the agreed service, MASIVE’s contractual responsibility will generally not exceed the amount paid directly to MASIVE for the specific session involved, unless applicable law requires otherwise.
Nothing in these Terms removes responsibility for fraud, willful misconduct, gross negligence, or another responsibility that the law does not allow MASIVE to exclude or limit.
19. Electronic Communications and Acceptance
MASIVE may communicate about requests, scheduling, payments, confirmations, changes, receipts, and other service matters through email, telephone, text message, or the website.
Providing contact information allows MASIVE to send communications reasonably necessary to handle the requested service.
Marketing communications are separate and will be handled according to applicable law.
Before a booking becomes final, the client must actively accept the applicable Terms through an unchecked agreement box, electronic signature, written confirmation, or another approved method that records acceptance.
MASIVE may keep reasonable records showing that the Terms were accepted, including the client’s name, email address, request or booking information, date, time, and version of the Terms.
The version accepted when the booking is confirmed will govern that booking.
20. Changes to These Terms
MASIVE may update these Terms as the business, website, services, or legal requirements change.
The effective date or last updated date at the top of this page will show when the Terms were revised.
A material change will not normally change the agreement for a booking that was already confirmed unless both MASIVE and the client agree to the change or the law requires otherwise.
21. Questions and Resolving Concerns
MASIVE encourages clients to raise concerns directly so that they can be reviewed fairly.
When practical, MASIVE and the client agree to make a good-faith effort to resolve a nonemergency disagreement before beginning a legal claim.
This does not prevent anyone from seeking urgent legal relief, reporting unlawful activity, contacting an appropriate government agency, or exercising a legal right that cannot be restricted.
Questions or concerns may be sent to:
22. Governing Law
MASIVE LLC is based in Richmond, Virginia.
These Terms are generally governed by the laws of the Commonwealth of Virginia.
However, when a MASIVE service takes place somewhere else, any federal, state, local, or other law that legally must apply to that particular transaction will still apply.
This means Virginia remains MASIVE’s home jurisdiction without attempting to override rights or requirements that cannot legally be waived in another location.
If part of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent allowed by law.
MASIVE choosing not to enforce a provision on one occasion does not mean that provision has been permanently waived.
23. Complete Agreement
These Terms & Conditions, the confirmed booking details, applicable cancellation and payment terms, and any separate written travel, extended-service, or out-of-state agreement together form the agreement for a confirmed MASIVE service.
MASIVE’s Privacy Policy separately explains how personal information is handled.
Any significant change to a confirmed service should be agreed upon in writing.
24. Contact MASIVE
Questions about these Terms & Conditions may be directed to:
MASIVE LLC
Richmond, Virginia
Phone: (804) 925-3467
Email: masive@masiveco.com