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MASIVE TERMS AND CONDITIONS

Effective date: July 30, 2026
Last updated: July 30, 2026

These Terms and Conditions govern website requests, service reviews, bookings, payments, and services provided by MASIVE LLC, referred to throughout these Terms as “MASIVE,” “we,” “us,” or “our.”

The person requesting, purchasing, or receiving services is referred to as the “client.” A guest, invitee, or other individual connected to a request is referred to as a “participant.”

By submitting a request, the client agrees that the information provided may be reviewed by MASIVE to determine availability and whether the requested service is an appropriate fit.

Submitting a request does not reserve a date, require payment, or create a confirmed booking. A session becomes confirmed only after MASIVE:

1. Reviews and accepts the request;

2. Confirms the service details in writing;

3. Completes any required operational arrangements;

4. Receives the client’s acceptance of the applicable Terms; and

5. Receives any required payment.

MASIVE may decline a request at any time before written confirmation.

1. Nature of MASIVE Services

MASIVE provides a companion and ally service centered on shared time, respectful company, calm presence, and appropriate situational awareness.

Depending on the approved request, a MASIVE session may include conversation, quiet company, a public outing, a social setting, an approved home or personal setting, a virtual session, travel presence, or extended availability agreed upon in advance.

MASIVE is not a therapy, counseling, medical, caregiving, crisis-response, legal, security, bodyguard, escort, dating, sexual, or adult service.

MASIVE does not diagnose, treat, supervise, restrain, investigate, provide licensed professional advice, guarantee physical safety, or act as an emergency-response provider.

Any thoughts, opinions, perspectives, or observations shared during a session are personal in nature. Clients remain responsible for their own health, transportation, decisions, conduct, personal belongings, safety, and choices.

MASIVE does not guarantee any particular emotional, personal, social, romantic, medical, legal, business, financial, or safety outcome.

2. Geographic Scope

These Terms are intended to govern MASIVE services provided within the United States.

MASIVE is based in Richmond, Virginia. These Terms are governed primarily by the laws of the Commonwealth of Virginia, subject to any mandatory federal, state, or local law that cannot legally be waived.

Nothing in these Terms removes or limits a consumer right, legal protection, or responsibility that cannot lawfully be waived.

MASIVE may require additional written terms when a request:

• Takes place outside Virginia;

• Involves interstate or extended-distance travel;

• Requires overnight or multi-day availability;

• Is subject to additional licensing, insurance, tax, registration, or legal requirements; or

• Takes place outside the United States.

An out-of-state session may require a separate written addendum covering the location, schedule, transportation, lodging, expenses, cancellations, and requirements specific to that request.

International requests will not be confirmed without a separate written agreement and any necessary review of local legal, travel, insurance, tax, privacy, visa, and business requirements.

MASIVE will not knowingly provide a service in a location where the requested activity would be unlawful or would require authorization that MASIVE does not hold.

3. Age and Eligibility

MASIVE services are available only to clients and participants who are at least 18 years old.

MASIVE does not accept bookings involving minors.

MASIVE may request identification to verify a person’s age, identity, name, or other information reasonably necessary to review or confirm a request.

The client must provide accurate and truthful information. MASIVE may decline, suspend, or terminate a request when information is false, incomplete, misleading, or materially different from the actual circumstances.

4. Request Review and Approval

Every request is reviewed individually.

MASIVE may require a brief phone or virtual conversation before deciding whether to accept the request. That conversation may address:

• The reason for the request;

• The proposed location;

• The date, time, and expected duration;

• The people expected to be present;

• The type of presence requested;

• Accessibility considerations;

• Transportation arrangements;

• Relevant safety concerns; and

• Whether MASIVE is the right fit.

Submission of a request does not guarantee acceptance, availability, pricing, or confirmation.

MASIVE may accept, decline, postpone, or propose changes to a request.

MASIVE may decline a request without providing detailed reasons when doing so is reasonably necessary to protect privacy, safety, boundaries, scheduling, or business operations.

5. Confirmation of Service Details

Before a booking becomes final, MASIVE will provide written confirmation of the essential service details, including:

• The approved service;

• Date and scheduled start time;

• Expected duration;

• Approved location or virtual format;

• Price;

• Known approved expenses;

• Payment requirements; and

• Any special conditions connected to the request.

A material change after confirmation may require a new review, revised price, different location, rescheduling, or a separate agreement.

MASIVE is not required to accept a change simply because the original request was approved.

6. Locations and Private Settings

Sessions may take place in public, semi-public, virtual, travel-related, or approved personal settings.

Home visits and other private-location requests require advance approval.

For a home or private-location request, the client confirms that they have lawful permission to enter the location and invite MASIVE onto the premises.

Before confirmation, the client must disclose any circumstance that could materially affect the service, including:

• Other occupants or expected participants;

• Animals;

• Known cameras or surveillance systems;

• Accessibility concerns;

• Weapons or dangerous items;

• Planned substance use;

• Venue restrictions;

• Property conditions; or

• Any circumstance that could reasonably affect safety or participation.

MASIVE may refuse an undisclosed location, participant, animal, condition, or material change.

MASIVE may request that a session be moved to a public or alternative location.

7. Transportation

Transportation is not automatically included in MASIVE services.

Unless separately approved and confirmed in writing, MASIVE does not transport clients as part of the standard companion and ally service.

Travel presence generally means accompanying a client during transportation or travel that the client independently arranges.

The client remains responsible for arranging safe and appropriate transportation before, during, and after the session unless a different arrangement is expressly confirmed in writing.

Any exception involving transportation provided by MASIVE requires separate approval and may be subject to additional operational, legal, and insurance requirements.

8. Service Boundaries and Conduct

MASIVE services are based on mutual respect, clear expectations, appropriate conduct, and personal boundaries.

Sexual, romantic, intimate, or explicit services are not offered.

Physical assistance, caregiving, personal care, and medical assistance are not included.

Physical contact beyond a mutually comfortable brief greeting is not part of the service. Incidental contact or reasonable action during an immediate emergency does not change the nature of the service.

Clients and participants may not engage in:

• Harassment;

• Threats or intimidation;

• Unwanted physical contact;

• Sexual conduct or explicit requests;

• Illegal activity;

• Coercion or manipulation;

• Abusive or discriminatory conduct;

• Pressure to perform services outside the confirmed request; or

• Conduct that violates MASIVE’s personal or service boundaries.

MASIVE may pause or end a session and may decline future requests from anyone whose conduct is inconsistent with these Terms.

9. Personal and Romantic Boundaries

MASIVE sessions are strictly non-romantic and non-sexual.

Payment is solely for the approved companion and ally service. Payment is never exchanged for dating, physical affection, intimacy, sexual activity, or the promise of a personal relationship.

MASIVE will not participate in romantic or sexual conduct with an active client during a session or while paid bookings remain active.

Repeated bookings, familiarity, conversation, personal attention, or shared experiences do not create a promise or expectation of a personal or romantic relationship.

If either party expresses romantic or sexual interest while the service relationship is active, MASIVE may pause or end the session and may suspend or permanently discontinue future paid services.

No refund is due for service time already provided.

Unused prepaid service fees will generally be refunded when MASIVE ends the service relationship solely because personal boundaries have changed.

That refund provision does not apply when the session or service relationship ends because of harassment, unwanted physical contact, explicit conduct, threats, manipulation, client misconduct, or another boundary violation. In those circumstances, the safety, conduct, and cancellation provisions of these Terms will apply.

Any consensual personal relationship that may develop after MASIVE services have completely ended must remain separate from MASIVE. All active bookings, payments, expenses, and service obligations must first be resolved.

If a personal or romantic relationship begins, MASIVE will no longer provide paid companion and ally services to that individual while the personal relationship continues.

MASIVE does not encourage, promise, guarantee, or accept responsibility for the formation, continuation, success, or outcome of a personal relationship outside the service.

10. Safety, Impairment, and the Right to Leave

MASIVE may refuse to begin, pause, leave, or immediately terminate a session whenever MASIVE reasonably believes that the location, conduct, participants, or surrounding conditions are:

• Unsafe;

• Threatening;

• Inappropriate;

• Materially different from what was disclosed;

• Inconsistent with MASIVE boundaries; or

• Preventing the service from continuing respectfully.

Reasons for refusing or ending a session may include:

• Threats or violence;

• Harassment or intimidation;

• Unwanted physical contact;

• Sexual conduct;

• Illegal activity;

• Illegal drug activity;

• Severe intoxication or impairment;

• Substance use that affects judgment, communication, consent, or safety;

• Undisclosed weapons;

• A displayed, handled, or improperly secured weapon;

• Dangerous items;

• Undisclosed participants;

• Dangerous animals;

• Property damage;

• Pressure to remain in an unsafe setting; or

• Pressure to perform activities outside the approved service.

MASIVE is not required to remain in a location to debate or explain a decision to leave when MASIVE reasonably believes immediate departure is necessary.

Once a safety incident or emergency begins, the companion and ally session may be considered suspended or terminated.

MASIVE may leave the location and may contact emergency services, law enforcement, venue personnel, property management, transportation, an emergency contact, or another appropriate person.

Any reasonable action taken during an immediate emergency does not convert MASIVE into a security, bodyguard, medical, caregiving, crisis-response, or supervisory service.

MASIVE does not assume a contractual duty to:

• Use physical force;

• Restrain another person;

• Place itself between the client and another person;

• Supervise or monitor the client;

• Protect property;

• Guarantee the client’s physical safety; or

• Physically intervene on the client’s behalf.

Nothing in these Terms removes any legal right that MASIVE or another person may have during an immediate emergency.

No refund or credit is due for service time already provided.

When a session is refused or ended because of the conduct of the client, the client’s guest, material nondisclosure, severe impairment, harassment, threats, illegal activity, unwanted contact, property damage, or another safety or boundary violation within the client’s control, the remaining reserved time may also be nonrefundable.

When a session ends because of circumstances genuinely outside the client’s reasonable control, MASIVE may provide a proportional refund, service credit, or rescheduling option based on the unused time and circumstances.

11. Guests and Other Participants

The client must disclose all expected participants before confirmation.

The client is responsible for the conduct of guests, invitees, and participants connected to the request.

MASIVE may refuse or terminate a session when:

• An undisclosed person is present;

• The number of participants materially changes;

• A participant violates MASIVE’s boundaries;

• A participant creates an unsafe or inappropriate environment; or

• The actual setting is materially different from the confirmed request.

If a session ends because of a guest or participant connected to the client, the same nonrefund and termination rules that apply to client misconduct may apply.

12. Bookings, Pricing, and Payment

Submitting a request does not require payment.

A requested date or time is not reserved until:

1. MASIVE accepts the request;

2. The service details are confirmed in writing;

3. Any required operational arrangements are completed;

4. The client accepts the applicable Terms; and

5. Any required payment is received.

Unless otherwise agreed in writing, payment is due before the scheduled session begins.

Rates may depend on the type of service, duration, location, timing, travel, extended availability, approved expenses, and additional requirements.

The total service price and known required expenses will be disclosed before final payment.

Additional time is not guaranteed. Extending a session requires mutual approval and may require additional payment.

MASIVE may decline to extend a session even when the client is willing to pay for additional time.

Payments must be completed through the MASIVE website or another secure payment method approved by MASIVE.

13. Third-Party Costs and Expenses

Clients are responsible for their own purchases and personal expenses.

When MASIVE must purchase or pay for something to participate in the approved request, the client is responsible for approved costs such as:

• Admission;

• Tickets;

• Parking;

• Tolls;

• Transportation;

• Lodging;

• Meals required by the arrangement;

• Venue fees; and

• Other agreed third-party expenses.

Known expenses will be discussed and approved before confirmation whenever reasonably possible.

Clients should not assume that admission, meals, lodging, transportation, tickets, or venue-related expenses are included in the service price unless expressly stated in writing.

Approved nonrefundable expenses already committed for the client’s request remain the client’s responsibility if the client cancels.

MASIVE does not manage unrelated third-party bills, debts, purchases, or payments on the client’s behalf unless specifically agreed in writing.

14. Travel and Extended Availability

Requests involving overnight availability, multi-day travel, extended distances, unusual hours, or long periods of reserved time require additional review.

Overnight, multi-day, and extended-distance requests require a separate written travel and expense agreement before confirmation.

That agreement may address:

• Dates and itinerary;

• Scheduled service hours;

• Personal and rest time;

• Transportation;

• Lodging;

• Separate sleeping accommodations;

• Meals;

• Admission expenses;

• Deposits;

• Schedule changes;

• Cancellations;

• Emergency return travel;

• Nonrefundable expenses; and

• Local requirements.

MASIVE does not guarantee acceptance of a travel or extended-availability request.

15. Client Cancellations and Rescheduling

Clients may cancel or request to reschedule a confirmed session at least 24 hours before the scheduled start time.

A cancellation made at least 24 hours before the scheduled start time is eligible for a refund of service fees paid directly to MASIVE or one rescheduling opportunity, subject to any approved nonrefundable third-party expenses.

A cancellation made within 24 hours of the scheduled start time is nonrefundable because the time was reserved and may no longer be available to another client.

Missed sessions and no-shows are nonrefundable.

MASIVE may offer a credit or rescheduling opportunity for a late cancellation at its discretion, except where applicable law requires another remedy.

Approved third-party or travel expenses that cannot be recovered remain the client’s responsibility.

A late arrival does not extend the scheduled session. Unless otherwise agreed, the session will end at the original ending time.

Repeated cancellations, no-shows, or major changes may result in advance-payment requirements, deposit requirements, or refusal of future requests.

16. Cancellation or Early Termination by MASIVE

MASIVE may cancel or postpone a session because of illness, emergency, severe weather, transportation disruption, venue closure, unsafe conditions, or another circumstance that prevents the service from being provided as confirmed.

If MASIVE cancels before the scheduled start time for a reason not caused by the client, the client will receive:

• A full refund of service fees paid directly to MASIVE; or

• The option to reschedule.

If MASIVE ends a session early for a reason not caused by the client, MASIVE will provide a proportional refund, equivalent service credit, or rescheduled time based on the unused portion of the session.

No refund or credit is required when a session is declined or ended because of:

• Client misconduct;

• Guest or participant misconduct;

• Harassment;

• Illegal activity;

• Material nondisclosure;

• Severe intoxication or impairment;

• Unwanted physical contact;

• Sexual conduct;

• Threatening behavior;

• Property damage; or

• A serious safety or boundary violation.

17. Health, Accessibility, Emergencies, and Supervision

Clients should disclose accessibility needs, mobility concerns, allergies, health-related limitations, or other information directly relevant to participating in the requested setting.

MASIVE will consider reasonable requests but does not provide:

• Medical care;

• Medication management;

• Medical monitoring;

• Personal care;

• Caregiving;

• Routine physical assistance;

• Crisis intervention;

• Custody;

• Guardianship;

• Babysitting;

• Intoxication monitoring; or

• Ongoing supervision.

MASIVE does not accept custody, guardianship, or continuing responsibility for a client or another person.

When a session ends, the client remains responsible for their transportation, belongings, conduct, health, and safety.

MASIVE is not an emergency-service provider. Anyone experiencing an immediate emergency should contact 911 or the appropriate local emergency service.

When MASIVE reasonably believes that someone may be in immediate danger, MASIVE may contact emergency services, venue personnel, an emergency contact, law enforcement, or another appropriate resource.

Contacting emergency assistance does not create an ongoing duty to supervise, protect, transport, monitor, or care for the client.

18. Photography, Recording, and Session Privacy

MASIVE will use reasonable discretion regarding client requests and sessions.

MASIVE does not provide the legally privileged confidentiality associated with attorneys, doctors, therapists, or other licensed professionals.

Information may be disclosed:

• When required by law;

• To process a request, booking, or payment;

• To service providers necessary to operate the website or transaction;

• When reasonably necessary to address an immediate safety concern; or

• With the client’s authorization.

The client must disclose any planned audio recording, video recording, photography, livestreaming, or private surveillance that may capture a session.

Neither party may intentionally record, photograph, livestream, publish, or distribute private session content without advance permission, except where permitted or required by law.

Venue security systems outside the client’s control are not prohibited, but known systems should be disclosed when reasonably possible.

Clients may not publicly distribute MASIVE’s nonpublic contact information, personal information, private location information, recordings, photographs, or session content without permission.

The separate MASIVE Privacy Policy explains how information collected through website forms, payments, analytics, messages, and other systems is handled.

19. Third-Party Locations and Providers

MASIVE does not control restaurants, hotels, venues, transportation providers, property owners, payment processors, websites, or other third parties.

MASIVE is not responsible for a third party’s:

• Rules;

• Conduct;

• Prices;

• Delays;

• Closures;

• Refusal of entry;

• Service failures;

• Property conditions; or

• Lost-property procedures.

The client remains responsible for complying with the rules of any location or third-party provider involved in the session.

20. Personal Property and Damage

Clients remain responsible for securing and monitoring their personal belongings.

MASIVE is not responsible for loss or damage caused by third parties, unattended belongings, venue conditions, theft by another person, or circumstances outside MASIVE’s reasonable control.

Nothing in this section removes responsibility for loss or damage directly caused by MASIVE’s negligence or willful misconduct.

The client is responsible for damage, cleaning fees, penalties, fines, or other charges caused by the client or the client’s guests.

MASIVE is responsible only for damage directly caused by MASIVE, subject to applicable law.

21. Financial, Legal, and Personal Favors

MASIVE does not:

• Manage client finances;

• Hold money or valuables for safekeeping;

• Access financial accounts;

• Use a client’s account credentials;

• Sign legal documents for a client;

• Accept power of attorney;

• Make medical, financial, or legal decisions for a client;

• Guarantee debts or purchases; or

• Enter contracts on the client’s behalf.

An incidental purchase directly connected to a confirmed session must be discussed and approved.

MASIVE may refuse requests involving substantial cash, valuables, account access, financial pressure, unusual purchases, or personal favors outside the confirmed service.

22. Events Beyond Reasonable Control

Neither party will be considered in breach for delay or cancellation caused by an event beyond that party’s reasonable control, including severe weather, natural disaster, government action, public emergency, transportation shutdown, venue closure, widespread outage, serious illness, or another comparable event.

When such an event prevents MASIVE from providing the session, MASIVE will refund unearned service fees paid directly to MASIVE or offer rescheduling.

Approved third-party expenses remain subject to the third party’s refund rules and may be nonrefundable.

23. Limitation of Liability

To the fullest extent permitted by applicable law, MASIVE will not be liable for indirect, incidental, special, exemplary, or consequential economic losses arising from:

• A booking or session;

• A third-party provider or location;

• A client’s decision or conduct;

• A participant’s conduct; or

• An event outside MASIVE’s reasonable control.

Nothing in these Terms limits or excludes responsibility for personal injury or death caused by MASIVE’s negligence, gross negligence, willful misconduct, fraud, or another responsibility that cannot legally be limited.

For direct economic claims arising solely from a breach of the confirmed service agreement, MASIVE’s total liability will not exceed the amount paid directly to MASIVE for the specific session giving rise to the claim, unless applicable law requires otherwise.

24. Electronic Communications and Acceptance

Clients may receive request questions, confirmations, scheduling messages, payment information, receipts, updates, and other service-related communications by email, telephone, or text message.

By providing contact information, the client authorizes nonmarketing communications reasonably necessary to review, confirm, modify, or complete the requested service.

Promotional or marketing messages require separate consent and are not a condition of requesting or purchasing MASIVE services.

Before a booking becomes final, the client must actively agree to the applicable Terms through an unchecked agreement box, electronic signature, written confirmation, or another method approved by MASIVE.

MASIVE may retain an acceptance record that includes:

• The client’s name;

• Email address;

• Booking or request number;

• Date and time;

• Version of the Terms accepted; and

• Available electronic confirmation records.

The version of these Terms in effect when a booking is confirmed will govern that booking.

25. Changes to These Terms

MASIVE may update these Terms as the service, website, pricing, legal requirements, or operating practices change.

Updated Terms will be posted with a revised effective date or last-updated date.

A material change will not retroactively alter an already confirmed booking unless the client and MASIVE agree in writing or the change is required by law.

MASIVE may retain previous versions for business and recordkeeping purposes.

26. Informal Resolution of Concerns

Before filing a nonemergency legal claim, MASIVE and the client agree to make a good-faith effort to resolve the concern directly.

A client may begin that process by contacting:

masive@masiveco.com

This provision does not prevent either party from seeking urgent legal relief or exercising a right that cannot legally be limited.

27. Governing Law, Severability, and Waiver

Subject to any mandatory applicable law, these Terms are governed by the laws of the Commonwealth of Virginia.

A legal proceeding will be handled by a court with appropriate jurisdiction unless applicable law requires a different location or process.

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

Failure by MASIVE to enforce a provision on one occasion does not waive the right to enforce it later.

Section headings are provided for convenience and do not change the meaning of these Terms.

28. Entire Service Agreement

These Terms and Conditions, the written booking confirmation, applicable payment and cancellation terms, and any signed service, travel, or out-of-state addendum form the complete agreement regarding a confirmed MASIVE service.

The MASIVE Privacy Policy separately explains how personal information is collected, used, stored, and disclosed.

Any material change to a confirmed service must be agreed to in writing.

29. Contact MASIVE

Questions about these Terms and Conditions may be directed to:

MASIVE LLC
Richmond, Virginia
Phone: (804) 925-3467
Email: masive@masiveco.com